District Collector Swaroop T.K. addressed officials in a progress review meeting at the conference hall of his Rajathadri office in Manipal, directing swift handling of public complaints lodged under the state‑wide Prajaseva Andolana.
The gathering focused on the timely disposal of applications received through the movement, which aims to bring government services directly to citizens. Swaroop instructed that each grievance be examined against the relevant department, assigned without delay, and that any case falling outside a department’s jurisdiction or belonging to another taluk be immediately transferred to the appropriate authority.
When a problem can be settled at the lower level, the collector emphasized that a solution and a written reply must be issued on priority and recorded in the IPGRS portal. In instances where rules prevent a resolution, officials are to provide a clear positive response rather than an irrelevant one.
Officials were reminded that many applicants bundle several issues in a single form. To streamline processing, Swaroop advised that separate applications be obtained for each distinct problem, enabling the concerned departments to act efficiently. He called on revenue department staff to monitor this practice closely.
Additional District Collector Abid Gadyal, ASP Sudhakar Nayak, Zilla Panchayat Deputy Secretary S.S. Kadrolli, Assistant Commissioner Mahesh, district‑level officers, Tahsildars and other senior functionaries attended the session.
Image: varthabharati.in
📰 Source: Vartha Bharati Udupi